- Top Choice Imports offers a 30 day warranty.
- Top Choice Imports offers free return shipping on any defective items received.
- If the reason for a return is due to buyer's remorse, changed mind, purchased in error, the buyer will be responsible for the return shipping costs.
- Used products or products that are advertised as “sold as is” are not returnable.
- An automatic 15% restocking fee applies to all non-defective, buyer's remorse, or changed mind returns.
- Buyer must return items in the original condition which includes all contents of the original order such as, the retail box, any and all manuals, chargers, cables, and any other accessories. If a return is received missing any of the original items, a fee will be charged for replacements.
30 Day Warranty with Free Return Shipping covers :
- Items received not as described
- Items received defective
- Items received damaged when shipping
- Item can not activate with the advertised carrier
Buyer is Responsible for Return Shipping Costs when:
- Buyers remorse - did not like or changed mind
- Buyer purchased in error or not compatible with buyers service provider
Restocking Fee Applies to Returns when :
- Return is missing items
- Return is not in original condition and there is evidence of use or mistreatment of item
- Return does not match the original serial number on the original item
1 - To request a return please email your return request to firstname.lastname@example.org
With your return request please include :
- Order #
- Order Date
- Customer Name
- Phone #
- Email Address
- Reason for return
- Specify if you want a refund or a replacement
2 - Please allow 48 hours for Top Choice Imports to review your request. Once approved we will issue an RMA # along with a prepaid return label.
3 - Please pack the item securely and drop off the return item to the shipping carrier (return labels will be sent using USPS, or UPS depending on the package size and ship from location) Please retain the tracking # for your records.
4 - Once the item is received by Top Choice Imports your refund will be processed within 48 hours and confirmation sent to your email address. If you requested a replacement, then Top Choice Imports will email you a tracking # for the replacement item.
Top Choice Imports is a wholesale distributor of consumer electronics and wireless cell phones. We are not service providers, we do not activate phones or service. Please contact your service provider with service related questions, technical support, activation of device, and set up of your device.